Strategic Performance Management and Organizational Performance of Commercial Banks A Study of Dahabshiil Bank International (Dbi), Hargeisa, Somaliland

Abstract

As business environment becomes more competitive and dynamic, measuring organizational performance is becoming crucial as it guarantees organizational competitiveness in the global market. In this study, organizational performance is a measure of the firm's ability to compete sustainably with other organizations and apply its basic performance standards for its competitiveness. This study sought to establish the influence of strategic performance management on organizational performance. Questionnaires were used to collect the data from the employees in Dahabshill Bank International (DBI) in Hargeisa, Somaliland. Since the number of employees in Dahabshill Bank International (DBI) is small, this research used census. The study adopted both descriptive and correlation research design to establish the nature of the relationships between strategic performance management and organizational performance. This formed the basis for the detailed analysis, conclusions, and recommendations. The study findings revealed that there is a significant relationship between strategic performance management and organizational performance of commercial banks.  This study recommends that the organization revise the laid down procedures to make the working in organization more comfortable for the employees. Particular attention should give to providing regular, constructive, descriptive and timely feedback to the employees. Performance related productivity appraisal should be factored in the employee promotion, and the organization should identify other forms of performance appraisals which affect the employee promotion.

Keywords: Strategic Performance Management, Performance Management, Commercial Banks, Organizational Performance, Dahabshill Bank International (DBI)